When to arrive:

Please do not arrive early as 15 mins of your appointment is allocated for consultation, refreshments and completion of paperwork, so just arrive promptly at your given appointment time and not before, as your therapist will not be ready to receive you, and you may cause disruption to attending clients.


Cancellation or change of appointments:


Being considerate to other clients please give a minimum of 24 hours notice when cancelling or rescheduling appointments. Bookings over $100 must be secured with a credit card number, with failure to arrive for the appointment resulting in a 50% cancellation fee.  No shows or less than 24hr cancellations on bookings made to redeem a gift voucher, will result in the voucher being forfeited.

What to wear:

Maintaining a sense of dignity is of the utmost importance at the Sanctuary. With gowns provided & careful draping your privacy is ensured at all times. Disposable underwear is available for body treatments. Clients are advised to wear loose fitting clothes and thongs when having a pedicure. Slippers are provided.



The O.V Sanctuary accepts, cash, eftpos and all major credit cards. * Payment by credit card does attract the standard 1% surcharge.